WorldofWatches.com Customer Service FAIL!

 

Just got off the phone with WorldofWatches.com customer service (STRETCHING the term ‘service’). Wifes watch was shipped back to them as it was damaged when she opened it. They ‘supposedly’ shipped it back to us and was refused delivery on Friday at 6:40pm (we were sitting there eating dinner). Called them on Monday and they said they would reship it on Tuesday. Received email Thursday stating they were refunding for the watch (only partial, not even the full amount). Called today and spoke to supervisor (Gloria Delray) who’s answer to us was just order a new one. If I had wanted a refund, I would have asked for a refund. This was the wife’s birthday present and we really wanted the watch. Now we have to wait for the 2 refunds to go back into our bank (7-10 days) and will NOT be buying from them again. I would rather pay FULL PRICE for a watch then pay 80% for a watch that is damaged and have to go through this hassle of trying to deal with incompetent ‘qualified customer service reps’. My suggestion, stay FAR away from World of Watches.

WoW.com reply: Hi Brian, we’re so sorry to hear you’ve had a less than pleasant experience with us. Please know that our customers are our #1 priority.We will work quickly to expedite your refund and although it seems your mind is made up about doing business with us, we hope that you reconsider as we strive to bring our customers quality products at unparalleled prices. Customer satisfaction is important to us, and we hope that we can better serve you in the near future.

My reply: Spoke with the wife about it and she is very displeased with how your customer service reps handled the situation. Maybe if I can get a customer service rep from the corporate office to call and see how this could have been handled better or how this situation could be remedied, she might be swayed into ordering the watch again. However, without a person taking initiative to try and keep us as customers, I can’t see that happening. On another note, myself and several other friends have ordered and have been pleased with the service and products. I just can’t believe that this was how my wifes situation was handled and was very shocked to see that the response to her was, “Oh well just go online and order it again.” That to me is not ‘customer service’.

Photo Shoot

Had a great time at the photo shoot yesterday.  Here is a quick shot of my wife wearing her It’s Just Begun shirt by DJ Funktuall - https://www.facebook.com/profile.php?id=1204481232 or check out his YouTube page at http://www.youtube.com/funktuall. 

Birthday celebration

Had a great Sunday with the family. Instead of the usual breakfast at Denny’s then coming home, we decided we would have breakfast at home then head to Bird Bowl (local bowling alley) for some fun.  We ran into the manager (a great friend) who did a little playing with our scoreboard. Yes, we were celebrating my belated 40th birthday (since it was the first day off with the whole family). Somehow we ended up with extra time for our games (thanks to the manager again). Then from there we headed to Dolphin Mall to try and get the two little ones some books for school but they closed down the Borders and put some stupid toy store there.  So we walked around the mall looking for some snow jackets for our trip to Tenessee in January to no avail.  Then we headed over to Buffalo Wild Wings for some lunch and watch a little football.

AT&T Fail

I have had nothing but problems ever since installing U-Verse for my internet. On Saturday, November 12, I had a female tech show up and was told that this was for the INTERNET ONLY. When the second tech showed up, he was told the same thing. He told the female tech not to touch the landline as I was only getting the internet part. She said no problem. Once everything was done, he asked my wife to call in and out from the landline to make sure it was working. She did and everything was good. Then, Monday morning NO LANDLINE. I immediately called AT&T U-Verse and spent over 3 hours on the phone with them (from my cell phone). I was told that by close of business that night, I would have my phone line back. Tuesday morning, checked the phone line, and still NOTHING. No dial tone, NOTHING. I again called AT&T U-verse from my cell phone and spent over 2 hours explaining to them what happened. They patched me through to a Wayne Johnson who told me he was the evening supervisor and that in the morning he would be turning this over to the morning shift manager and he would be getting back to me. Next morning NO CALL, NO DIALTONE, NOTHING! Went to work and spent several hours on the phone with a Veronica (ID# VC0977 out of the Ft. Lauderdale office). She told me that nothing had been submitted so she was going to be on top of it and it would take 24-48 hours to get remedied and that she would call me back to give me an update. Shocker! No CALL, no dialtone, NOTHING. Then on Monday, Nov 21, my wife called AT&T U-Verse and she was told that a technician would show up on the 29th (WHAT?!?!?!?! 17 days without landline for something THEY screwed up?) Today I resorted to going onto their Facebook page and left a comment on their page. Low and behold, my post was answered within a few minutes (wish I had resorted to this beforehand). I was then put in contact with ATTMartyC@att.com who called me and told me that he was sending this to the AT&T escalation team and that they should be in contact with me sometime within the next 24 hours. Let’s see what happens.

Reflections of 9/11

September 11, 2001

I remember that day like it was yesterday even though it was 10 years ago. I was staying with my mother-in-law in Maitland FL (outside Orlando). I worked till 1am that morning at Dominoe’s and finally got to sleep around 3 am. My wife had just got home from taking our son to school that morning. I woke up just as the first plane hit the first tower. I remember wondering ‘what the hell happened to make a plane hit the WTC’? As watching the coverage of that, I saw the second plane banking behind it as it was making an approach on the second tower. And stood in shock as we watched it hit the second tower live on TV. I remember people jumping to their deaths to escape the tremendous heat from the fires. Then we received the phone call from the school that they were closing the school, to come pick up our son. We went to pick him up and Orlando was a ghost town. There was rumors that Orlando was a target for a possible terrorist attack. We stayed watching the news all day as they were trying to make heads or tails out of the days events. I called friends who were on the police force and were in the military to find out what they were told and make sure all was well. Everyone we talked to were in as much shock as we were. My heart sank as we were watching the events unfold as they did and heard about the third plane hitting the pentagon and then about the fourth plane that the courageous passengers brought down before it hit its intended target (still speculation about where it was headed). This is the first time I had ever felt that we were not safe on American soil. Having worked in law enforcement at a military installation, I knew that what was being passed on the the public was just tidbits. I knew we were under attack. I knew that being in a major tourist town such as Orlando, there was a possibility of an attack much closer to home. I went to work that afternoon and while delivering pizza’s, I had never seen anything like I did that day. Orlando was a ghost town. Noone was on the streets. Everyone was home watching the news unfold. I still to this day get choked up when thinking about the events that happened on that somber day. My heart and prayers go out to all those that died needlessly that day and friends and families that were affected by that horrendous attack that day. And to all those that are fighting for our rights as Americans, God Bless you and your families and friends. Let us NEVER EVER forget about those that gave, and still to this day, give their lives for us to enjoy the freedoms that we have today as Americans.

GenCon Indy followup!

Last day in Indianapolis as we wait in the Super 8 lobby on our taxi to the airport.  Diana and Chris are playing Redakai while I type up this blog post and as we charge all our electronics for a long trip home.  I am saddened a bit that this week FLEW by and another GenCon is over and done with.  In hind sight, I think we did just about everything we wanted except get some more mini painting in.  Only had a 1 hour beginners class and thats it.  The Killer Breakfast was great.  We had a blast talking afterwards with Tracy and Laura Hickman.  We spent quite a bit in the dealer’s hall, but all in all, happy with our purchases.  We had planned on going in the pool at the hotel, just couldn’t fit it in our time.  By the time we hit the hotel every night, we basically went right to sleep.  Pretty much laid off the BAD foods.  My blood sugar increasingly went down daily on our trip.  Met many wonderful people that I have either met last year or have talked to on the GenCon forums, tweeted with, or facebooked with (why does that sound naughty?).  Unfortunately, we were not able to eat at Bynums steakhouse nor hang out with @Kat Armstrong, but maybe next year.

 

GenCon Day Three

Today was the busiest day of our GenCon 2011 trip.  Got up at 5am to shower and get ready.  Unfortunately the toilet refused to flush so had to get maintenance to come and fix it. Waited around till 6am but they didn’t show up so had to go back down to the front desk to find out where they were and eat continental breakfast while waiting.  After eating breakfast, we headed back to the hotel to see if the toilet was fixed which it was.  Got ready and called a taxi as I really didn’t want to have to walk the couple of miles to the bus stop.  The taxi got us to the convention center in approximately 10 minutes (as opposed to 30-35 minutes had we taken the bus). At approximately 8am, we headed to room 500 for the Hickman’s Killer Breakfast.  We ended up being about tenth in the observers line which gave us a GREAT seat.  Chris had no clue what to expect and was happily surprised.  Tracy and Laura did not disappoint.  If you attend GenCon and do NOTHING else, attend the Killer Breakfast.  It is WELL worth the price.  And this year, Tracy did 2 breakfasts, one on Friday morning and his original on Saturday morning.  From there, we had grabbed lunch and then off to the comedy show, Who’s Line Is It Anyways.  This was hilarious.  If you have ever seen the TV show, this is just like that with a slight gamers edge.  Diana and Chris went up on stage several times.  Absolutely worth the ticket.  We will be doing this again next year.  We had to leave there slightly early so we could make it to our miniature painting class.  Michelle (minipainterink@yahoo.com or http://MiniPainterInk.wordpress.com) was a great teacher.  We then ran into Lyn Stahl (search her on Google+ and tell her I sent ya) that we met last year at the miniature family paint and take last year.  Hopefully she will read this post and get in touch with the wife and I.  After the class, we ran downstairs to catch the costume parade.  Many great costumes.

From there we headed back to the dealers hall and the Bandai (http://bandaicg.com) to spin for Naruto booster packs.  Chris won three, I won a deck case and Diana won a double booster pack.  Then off to the Reaper minis booth (http://ReaperMini.com) to purchase the GenCon exclusive 12 paint case and bought the LAST three brushes they had (which upset several people that were there including one that was in the mini painting class with us).   From there, we headed to the XDM booth with Tracy and Laura Hickman to sign up for the Dragon’s Bard Blackshore (http://dragonsbard.com or http://scribesforge.com) treasure chest and purchase the book.  We even picked up Tracys newest book, Citadels of the Lost.  Spoke with Tracy and Laura a bit and they even agreed to take a picture with Chris.  They are such a great couple and very approachable and will talk with their fans.  They even extended a personal invitation to Chris to join them up on stage next year to die an extra special death.  This really made my son feel good and he agreed he would.

And for our final planned event of the day, we went over to the Fantasy Flight Games (http://fantasyflightgames.com) for Chris and Diana to demo the card game Rune Age.