Waiting Impatiently

Posted: October 9, 2012 in Uncategorized

As my buddy, Ron Knights (http://www.youtube.com/user/ronknights) said, I am like a little kid waiting for Christmas waiting for my iPhone 5 to ship.  Check the AT&T site daily to see status updates.  Still says PENDING…  C’mon Apple, push those iPhone 5’s out the door and ship them already.

AT&T iPhone 5

Posted: October 8, 2012 in Uncategorized
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Well, in case you haven’t heard, the new iPhone 5 has been released. I have heard mixed reviews about it. I have ordered mine and should have it by the end of October (according to AT&T). I am upgrading from an iPhone 4 so should see a definite improvement in pictures, speed and features. Stay tuned here for an unboxing and my review.

 

Just got off the phone with WorldofWatches.com customer service (STRETCHING the term ‘service’). Wifes watch was shipped back to them as it was damaged when she opened it. They ‘supposedly’ shipped it back to us and was refused delivery on Friday at 6:40pm (we were sitting there eating dinner). Called them on Monday and they said they would reship it on Tuesday. Received email Thursday stating they were refunding for the watch (only partial, not even the full amount). Called today and spoke to supervisor (Gloria Delray) who’s answer to us was just order a new one. If I had wanted a refund, I would have asked for a refund. This was the wife’s birthday present and we really wanted the watch. Now we have to wait for the 2 refunds to go back into our bank (7-10 days) and will NOT be buying from them again. I would rather pay FULL PRICE for a watch then pay 80% for a watch that is damaged and have to go through this hassle of trying to deal with incompetent ‘qualified customer service reps’. My suggestion, stay FAR away from World of Watches.

WoW.com reply: Hi Brian, we’re so sorry to hear you’ve had a less than pleasant experience with us. Please know that our customers are our #1 priority.We will work quickly to expedite your refund and although it seems your mind is made up about doing business with us, we hope that you reconsider as we strive to bring our customers quality products at unparalleled prices. Customer satisfaction is important to us, and we hope that we can better serve you in the near future.

My reply: Spoke with the wife about it and she is very displeased with how your customer service reps handled the situation. Maybe if I can get a customer service rep from the corporate office to call and see how this could have been handled better or how this situation could be remedied, she might be swayed into ordering the watch again. However, without a person taking initiative to try and keep us as customers, I can’t see that happening. On another note, myself and several other friends have ordered and have been pleased with the service and products. I just can’t believe that this was how my wifes situation was handled and was very shocked to see that the response to her was, “Oh well just go online and order it again.” That to me is not ‘customer service’.

Photo Shoot

Posted: February 27, 2012 in Uncategorized

Had a great time at the photo shoot yesterday.  Here is a quick shot of my wife wearing her It’s Just Begun shirt by DJ Funktuall – https://www.facebook.com/profile.php?id=1204481232 or check out his YouTube page at http://www.youtube.com/funktuall

Had a great Sunday with the family. Instead of the usual breakfast at Denny’s then coming home, we decided we would have breakfast at home then head to Bird Bowl (local bowling alley) for some fun.  We ran into the manager (a great friend) who did a little playing with our scoreboard. Yes, we were celebrating my belated 40th birthday (since it was the first day off with the whole family). Somehow we ended up with extra time for our games (thanks to the manager again). Then from there we headed to Dolphin Mall to try and get the two little ones some books for school but they closed down the Borders and put some stupid toy store there.  So we walked around the mall looking for some snow jackets for our trip to Tenessee in January to no avail.  Then we headed over to Buffalo Wild Wings for some lunch and watch a little football.

AT&T Fail

Posted: November 22, 2011 in Uncategorized
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I have had nothing but problems ever since installing U-Verse for my internet. On Saturday, November 12, I had a female tech show up and was told that this was for the INTERNET ONLY. When the second tech showed up, he was told the same thing. He told the female tech not to touch the landline as I was only getting the internet part. She said no problem. Once everything was done, he asked my wife to call in and out from the landline to make sure it was working. She did and everything was good. Then, Monday morning NO LANDLINE. I immediately called AT&T U-Verse and spent over 3 hours on the phone with them (from my cell phone). I was told that by close of business that night, I would have my phone line back. Tuesday morning, checked the phone line, and still NOTHING. No dial tone, NOTHING. I again called AT&T U-verse from my cell phone and spent over 2 hours explaining to them what happened. They patched me through to a Wayne Johnson who told me he was the evening supervisor and that in the morning he would be turning this over to the morning shift manager and he would be getting back to me. Next morning NO CALL, NO DIALTONE, NOTHING! Went to work and spent several hours on the phone with a Veronica (ID# VC0977 out of the Ft. Lauderdale office). She told me that nothing had been submitted so she was going to be on top of it and it would take 24-48 hours to get remedied and that she would call me back to give me an update. Shocker! No CALL, no dialtone, NOTHING. Then on Monday, Nov 21, my wife called AT&T U-Verse and she was told that a technician would show up on the 29th (WHAT?!?!?!?! 17 days without landline for something THEY screwed up?) Today I resorted to going onto their Facebook page and left a comment on their page. Low and behold, my post was answered within a few minutes (wish I had resorted to this beforehand). I was then put in contact with ATTMartyC@att.com who called me and told me that he was sending this to the AT&T escalation team and that they should be in contact with me sometime within the next 24 hours. Let’s see what happens.

Reflections of 9/11

Posted: September 11, 2011 in Uncategorized
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September 11, 2001

I remember that day like it was yesterday even though it was 10 years ago. I was staying with my mother-in-law in Maitland FL (outside Orlando). I worked till 1am that morning at Dominoe’s and finally got to sleep around 3 am. My wife had just got home from taking our son to school that morning. I woke up just as the first plane hit the first tower. I remember wondering ‘what the hell happened to make a plane hit the WTC’? As watching the coverage of that, I saw the second plane banking behind it as it was making an approach on the second tower. And stood in shock as we watched it hit the second tower live on TV. I remember people jumping to their deaths to escape the tremendous heat from the fires. Then we received the phone call from the school that they were closing the school, to come pick up our son. We went to pick him up and Orlando was a ghost town. There was rumors that Orlando was a target for a possible terrorist attack. We stayed watching the news all day as they were trying to make heads or tails out of the days events. I called friends who were on the police force and were in the military to find out what they were told and make sure all was well. Everyone we talked to were in as much shock as we were. My heart sank as we were watching the events unfold as they did and heard about the third plane hitting the pentagon and then about the fourth plane that the courageous passengers brought down before it hit its intended target (still speculation about where it was headed). This is the first time I had ever felt that we were not safe on American soil. Having worked in law enforcement at a military installation, I knew that what was being passed on the the public was just tidbits. I knew we were under attack. I knew that being in a major tourist town such as Orlando, there was a possibility of an attack much closer to home. I went to work that afternoon and while delivering pizza’s, I had never seen anything like I did that day. Orlando was a ghost town. Noone was on the streets. Everyone was home watching the news unfold. I still to this day get choked up when thinking about the events that happened on that somber day. My heart and prayers go out to all those that died needlessly that day and friends and families that were affected by that horrendous attack that day. And to all those that are fighting for our rights as Americans, God Bless you and your families and friends. Let us NEVER EVER forget about those that gave, and still to this day, give their lives for us to enjoy the freedoms that we have today as Americans.